Hello Rachel - this does sound like catastrophic battery failure. If it had plenty of charge, and it wasn't damaged in any way overnight, and PC isn't seeing it, it's either the battery or the reader hardware.

This 28 days puzzles me - if you bought it in UK, your contract is with the seller, and their conditions do not over-ride your legal rights. But some places are notoriously ignorant, or willfully oblivious, of consumer legislation. And lower down the chain you go the worse it gets - which also means if you know your rights, it is not a hard job to put the right !

So, it's down to them to sort your device out under the Sale of Goods Act, and the product must "work" OK for "a reasonable period od time".That period is generally regarded as over a year at least, not 28 days.. They can say what they like, it's their responsiblity to replace or repair it, or refund you. Don't have time at present, but if you Google the Sale of Goods Act you'll find an easy primer on it, and your rights - "Which" do a good one.

Everyone should have a quick check refresher on it now and then.

Outside the UK, your rights are usually not as easy to insist on.

But I'm afraid unless you can go into the shop tomorrow and tell them your rights - and that you'll take them to the Small Claijms Court if they dont sort things out for you - you won't be reading this device at the weekend.

Rachel, I simply can't believe that any firm can seriously expect to get away with this claptrap in this day and age ! 

Their "damage limitation" clauses that say 28 days, or anything else DO NOT LIMIT YOUR LEGAL RIGHTS - which in fact have no set limit, apart from "reasonable".

But one thing you can be absolutely sure of - it isn't less than 12 months !

They are in fact lying to you about your legal rights, simple as that. Which is, of course, illegal.

And do they really say 72 hours on TV 's ? Well,  it's rubbish, and a lie. Take a recorder in with you and tell them you will be recording their fantasies !

They either have no idea of the law - or know it, and simply don't like complying with it. A solicitor's letter is the perfect answer, but why should you have go through all this when the law is on your side, and they are behaving illegally. Simply, you can take them to the Small Claims Court.

Citizen's Advice ? If you still have one ?

Seriously, print off the "A-Z" version of the Sale of Goods act and give it to them. THEY have to sort it out - they should send it to Sony on their own behalf  because they are responsible, not Sony.

And I'm afraid Sony may very well charge you for simply looking at it (£28 last time I heard] .

But it isn't their fault this firm is refusing to abide by the law.

I really am staggered........... Oh, and if you do leave it with them, take good photo's of it from all angles, make a note of the number, and get a signed official reciept saying it is in their care. But I'd say you were seeing a solicitor........

Message was edited by: carpetmojo

Message was edited by: carpetmojo