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Replacement Keyboard Need Help Because Sony Support Service Not Answering

Topic started on Jul 4, 2012 1:07 PM , last reply on Jul 2, 2012 9:56 PM

in VAIO and Computing > Notebooks
alangoku4
alangoku4
2 posts since
Jul 2, 2012

Hi,

 

I need a replacement keyboard or enter key for my VPCSB3C5E (Sony Vaio S Series) does anyone know from where to get one online? My laptop is still in waranty but the Sony Support Staff are not answering my emails and I have no idea which is the closest service centre in Malta and if the guarantee applies in here. (I also sent some emails probably 2 months ago again on another problem with my speakers which still don't work)

 

Thanks,

Alan

 

Message was edited by: alangoku4

 


Tags: sony, vaio, replacement, series, service, s, not, keyboard, vpc, support, key, enter, backlight, vpcsb3c5e, vpc-sb
  • Blencogo
    Blencogo
    12,795 posts since
    Dec 22, 2004
    Written on Jul 2, 2012 9:46 PM

    Hi Alan,

     

    How are you trying to contact Vaio Support?  You need Vaio Support - not Sony Support!

     

    Try customersupport.en@vaio-link.com or telephone +44 870 240 2408 (Mon to Fri 0800 - 1800 BST)  You will need to be within warranty and have the Serial Number of your Vaio available.

     

    However, I am not sure broken keys will be covered by your warranty and you may have to pay for the repair.

     

    As this is a fairly new model, there may not be third party keyboards available yet - you will have to Google or contact Vaio Support.

     


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  • alangoku4
    alangoku4
    2 posts since
    Jul 2, 2012
    Written on Jul 2, 2012 9:56 PM

    Thanks for your reply. I tried to contact the Support via this website.


    • Reply

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