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Lost 3G

Topic started on Jun 10, 2012 4:04 PM , last reply on Jun 27, 2012 9:02 PM

in Sony Tablet
terry4906
terry4906
3 posts since
Jun 10, 2012

Hi all, since upgrading my Sony tablet S to Android Version 4.0.3  I have lost my 3G capability, is there any way to get it back or do I take it to Sony and get it downgraded.

Thanks

Terry

 

Message was edited by: terry4906

 


  • phaz4331
    phaz4331
    3 posts since
    Jun 13, 2012
    Written on Jun 13, 2012 7:48 PM

    Hi - I also have exactly the same problem with the Tablet P - 3G working fine until I uploaded the new software. Tried my sim in my phone and full 3G but nothing in the tablet. I am also looking for any help or advice because the unit is useless to me now. I do not think it will make any difference but what provider are you with?

    Cheers Paul


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  • Blencogo
    Blencogo
    12,799 posts since
    Dec 22, 2004
    Written on Jun 13, 2012 8:41 PM

    Have you both tried talking to Sony Support?

     

    The more people that report the problem, the faster they will find an answer.

     



    • Reply
  • terry4906
    terry4906
    3 posts since
    Jun 10, 2012
    Written on Jun 14, 2012 1:24 PM

    I have checked other forums and apparently we should have read the small print before upgrading our sony tablets, the new Android upgrade will not allow you to use 3G. so basically we are screwed. From the forums I have checked even Sony Don't seem to have a clue. I may try taking it to a Sony centre and try to get them to return it to the previous settings.

    TERRY



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  • Thalamus.
    Thalamus.
    Written on Jun 14, 2012 9:25 PM

    Hi all,

    I believe Sony are aware a problem affecting some 3G networks & are working on a fix for the problem..

     

    As soon as the fix is available and as long as you are connected to a wifi network, an update notification should appear requesting that you install the update..


    • Reply
  • phaz4331
    phaz4331
    3 posts since
    Jun 13, 2012
    Written on Jun 18, 2012 6:37 PM

    Hi All

     

    Thanks for feedback - I did email Sony straight after posting on here (thought an answer on here might be quicker) but they have responsed in a decent time and after waiting for them to escalate it they have confirmed as follows:

     

    "After checking your issue with the 3G connection, please accept our sincere

    apologies for this inconvenience, an update will be release soon to solve this

    issue. You will receive a pop up message while your Tablet is connected to the

    internet as soon as the update has been released and the 3G connection will be

    active again."

     

    Not great but at least they have recognised there is an issue - I am just waiting for an answer requesting clarification of "soon" !

     

    Cheers


    • Reply
  • Thalamus.
    Thalamus.
    Written on Jun 18, 2012 11:35 PM

    Thanks phaz4331 for posting confirmation that Sony are aware..


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  • Adamm7
    Adamm7
    4 posts since
    Jun 19, 2012
    Written on Jun 19, 2012 10:16 PM

    I have had a case open for over a week with Sony and I am told that they are waiting for google and there is nothing else that they can do.

     

    Really bad customer service and it looks like there is no immediate fix on its way.


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  • Thalamus.
    Thalamus.
    Written on Jun 19, 2012 11:11 PM

    Adamm7 wrote:

     

    I have had a case open for over a week with Sony and I am told that they are waiting for google and there is nothing else that they can do.

     

    Really bad customer service and it looks like there is no immediate fix on its way.

    Hi Adamm7,

    welcome to Questions & Answers..

     

    As I mentioned above Sony, as you know, are aware of the 3G problem but as it's an Android OS then I guess the fix would need to come from Google, hopefully the fix won't be to far away though..


    • Reply
  • terry4906
    terry4906
    3 posts since
    Jun 10, 2012
    Written on Jun 20, 2012 10:16 PM

    Well it's been a while now since I had 3G, i'm going to give it another week and then my Sony Tablet will be on ebay. I've been looking and doing some research on the Apple ipad and other tablets with 3G, so I will be testing one or two to see how they rate then I will decide which one to get. Sorry to see Sony don't seem to be to bothered or keen to help find a fix for the Tablet S.

    Thanks for the replies and help people, I really appreciate  your inputs.


    • Reply
  • RaulFM
    RaulFM
    2 posts since
    Jun 22, 2012
    Written on Jun 22, 2012 11:48 AM

    I received this morning the update warning. I had no time to run it but I let you now asap if it works when I have it.


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  • Adamm7
    Adamm7
    4 posts since
    Jun 19, 2012
    Written on Jun 23, 2012 11:54 AM

    Has anyone else had the update warning? Nothing is showing up on my tablet...


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  • Thalamus.
    Thalamus.
    Written on Jun 23, 2012 12:23 PM

    Hi,

    As far as I am aware the 3G update has been released for Spain & Italy, hence why RaulFM has had the notification appear..

    The fix for the other countries affected is still in progress..


    • Reply
  • Adamm7
    Adamm7
    4 posts since
    Jun 19, 2012
    Written on Jun 23, 2012 12:44 PM

    that makes sense

    is there a thread on the android bug list or something that we can track?


    • Reply
  • phaz4331
    phaz4331
    3 posts since
    Jun 13, 2012
    Written on Jun 26, 2012 7:17 PM

    Hi All

     

    Based in the UK and had an update pop up this morning (Tue 26/6), have ran the update and taken my Tablet P out this afternoon. Pleased to report the update has fixed the problem and now have a full 3G service using an o2 sim.

     

    The limited use I have had this afternoon appears to suggest that the 3G reception is much improved and now matches my phone - something it did not do prior to the ICS update. May just be coincidental though, only time will tell.

     

    Annoyed ICS was issued with such a major bug but, now it is fully working, it makes the Tablet P much more user friendly than it was so, on balance, fairly pleased and must admit good direct comms from Sony in reply to my e mails - much better than expected.

     

    Cheers


    • Reply
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