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Vaio care 6.4

Topic started on Apr 16, 2012 3:26 AM , last reply on Apr 18, 2012 10:15 AM

in VAIO and Computing > Notebooks
anwoola
5 posts since
Apr 16, 2012

keeps crashing, plus an error message keeps poping up?


  • rich912
    rich912
    9,306 posts since
    Aug 28, 2004
    Written on Apr 16, 2012 9:39 AM

    Hi anwaala,

     

    Check the support site for an update. You haven’t stated your model so cannot provide a link.

     

    Rich


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  • anwoola
    5 posts since
    Apr 16, 2012
    Written on Apr 16, 2012 6:41 PM

    Hi Rich my model number is: VPCEB1E0E/WI

    I have looked for an update but there isnt and ive tried reinstalling the software but the same problem persists, and this the fisrt error message which appears after ive loaded up my laptop..


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  • rich912
    rich912
    9,306 posts since
    Aug 28, 2004
    Written on Apr 16, 2012 7:18 PM

    Hi anwoola,

     

    There does appear to be a Vaio Care update available for your model (VAIO Care - 6.4.2.11150). Have you installed this?

    Click the following link and expand Latest Downloads – Windows 7.

     

    http://www.sony.co.uk/support/en/product/VPCEB1E0E_WI/updates

     

    Rich


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  • anwoola
    5 posts since
    Apr 16, 2012
    Written on Apr 17, 2012 1:41 AM

    yes i already have this update, it was working fine till yesterday.

    one the error messages which appears is.

     

    Mircosoft. NET framework

     

    Unhandled exception has occurred in your application. If you click continue,

    the application will ignore the error and attempt to continue. if you click quite,

    the application will close immediatley.

     

    There was no endpoint listening at

    net.pipe://localhost/VAIOCare/VcAgentVCsettingMgr that could

    accept the message. This is offten caused by a incorrect  address or

    SOAP action. See InnerException, if present, for more details.


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  • rich912
    rich912
    9,306 posts since
    Aug 28, 2004
    Written on Apr 17, 2012 9:53 AM

    Hi anwoola,

     

    As Vaio Care has been working there is a possibility that a recent windows update, possibly a Security Update for Microsoft .NET Framework, has caused the problem.

     

    Check the Windows Update history log for updates that took place around the time that this problem started. Did any of these updates fail to install correctly?

     

    I assume that you have tried a recovery to a date prior to the problem starting?

     

    Rich


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  • mydearcosmo
    18 posts since
    Apr 10, 2012
    Written on Apr 17, 2012 2:51 PM

    You may have gotten an error. Try to restore your system to an earlier time and see if that will resolve your problem.


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  • anwoola
    5 posts since
    Apr 16, 2012
    Written on Apr 18, 2012 12:07 AM

    i have done a system restore which seems to have fixed the problem.

    The only problem now is Vaio Update isnt working at all and i have installed the lateset version which shows in installed programs, Everytime i go to use update it says theres and update and i need to install it before i can use vaio update grrr.


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  • rich912
    rich912
    9,306 posts since
    Aug 28, 2004
    Written on Apr 18, 2012 12:25 AM

    I'm afraid that this is an old chestnut that Support have assured us has been fixed - seems not!

     

    Have a read through the following thread.

     

    http://sony.co.uk/discussions/message/702079#702079

     

    Rich


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  • anwoola
    5 posts since
    Apr 16, 2012
    Written on Apr 18, 2012 1:34 AM

    i have tried this but it makes no still exactley the same do u have an email address for vaio support at all m8?


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  • rich912
    rich912
    9,306 posts since
    Aug 28, 2004
    Written on Apr 18, 2012 10:15 AM

    Hi anwoola,

     

    E-mail contact is only an option if you are still within the warranty period; otherwise you will need to use the out of warranty telephone number. From the UK the number is 0905 0310006 (fixed rate £0.35/min).

     

    For all contact options click the ‘Support’ tab at the top of the forum page and select ‘Get in Touch’.

     

    Rich


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