Peace of mind for Projector customers

All Projector products from Sony are covered by PrimeSupport  our comprehensive service package that helps to reduce your financial risk, ensure continuity and provide true peace of mind.

Less risk, better service

We understand that successful, consistent operation is important to you. So if there’s an equipment problem, you need someone standing by, ready to give advice, help and support.

That’s what you get with PrimeSupport – practical, flexible services that reflect the full value of your investment and the importance to you of our Projector products.

PrimeSupport extends across the entire Projector portfolio, covering all of the VPL home projectors and VPL business projectors sold in the EU, Norway and Switzerland.

Total service offering

Sony offers a broad range of projectors – both for home use and for business use. All of these products are covered by PrimeSupport which includes:

Cover for three years – enjoy all of the following benefits for a three-year period from the product purchase date
Specialist telephone support – an exclusive multilingual telephone helpline staffed by technical experts with detailed understanding of Projector products
Collect-and-deliver repair service – if your problem cannot be resolved via the helpline, we’ll activate our no-hassle collect-and-deliver repair service. All financial costs are covered – parts, labour and logistics to and from our state-of-the-art European repair centres

With VPL home projectors, PrimeSupport also includes:

Free loan unit – you’ll receive a free loan unit of similar specification if repairs are likely to exceed 10 working days, minimising your disruption

Want even more?

If you need more than standard PrimeSupport, we also offer PrimeSupport Plus with all VPL business projectors. You can choose from one of the following:

Five years’ cover
Extend the included PrimeSupport cover (3 years) by an additional 2 years, giving you a total of 5 years’ cover – PrimeSupport Plus 2-year Extension
Free next-business-day loan unit
Receive a next-business-day loan unit throughout the 3 years of PrimeSupport cover – PrimeSupport Plus Uplift
Five years’ cover + free next-business-day loan unit
Extend the included PrimeSupport cover (3 years) by an additional 2 year AND receive a next-business-day loan unit throughout the total of 5 years’ cover – PrimeSupport Plus 2-year Extension + Uplift
Replacement lamp
If the projector lamp – the key consumable item – fails during the 3 years of PrimeSupport cover, you’ll receive one replacement lamp – PrimeSupport Plus Replacement Lamp